Only relevant information
We collect information needed to operate the store, process purchases, provide support, improve the website, and communicate with you.
EliteFrag Privacy Policy
Privacy, built with clarity.
This Privacy Policy explains how EliteFrag collects, uses, discloses, and protects personal information when you visit our website, place an order, subscribe to updates, request support, or otherwise interact with us.
Purpose-led processing
Information is used for orders, delivery, security, customer care, analytics, personalization, and marketing where permitted.
Controlled service access
We disclose information to service providers and business partners only as reasonably necessary for the purposes described below.
Rights and choices
Depending on your location, you may request access, correction, deletion, portability, or an opt-out from certain processing.
Policy Framework
How EliteFrag handles personal information.
In this policy, "personal information" means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that is lawfully public, aggregated, or de-identified.
01
Scope
This policy applies to personal information processed through the EliteFrag website, online checkout, customer support channels, email subscriptions, promotions, and related services that link to this Privacy Policy.
It does not govern third-party websites, applications, payment services, social platforms, or other services that maintain their own privacy notices.
02
Information We Collect
The information we collect depends on how you interact with EliteFrag and may include:
- Contact and account information: name, email address, phone number, billing address, shipping address, account credentials, and saved preferences.
- Order and transaction information: products viewed or purchased, order history, discounts, payment status, shipping details, returns, exchanges, and customer service records.
- Payment information: payment card and billing details processed by payment providers. EliteFrag may receive limited payment-related information such as authorization status and transaction identifiers.
- Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, referring pages, interactions, approximate location, and diagnostic data.
- Marketing and preference information: email subscription status, promotion engagement, product interests, communication preferences, and advertising interactions.
- Communications and submitted content: messages, reviews, survey responses, photos, files, and other information you choose to provide when requesting support or interacting with us.
03
Sources of Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, subscribe, submit a review, contact support, or complete a form.
- Automatically from your device through cookies, pixels, local storage, log files, and similar technologies.
- From service providers that support payments, fraud prevention, website hosting, analytics, fulfillment, delivery, marketing, and customer service.
- From advertising and business partners when they lawfully provide campaign, referral, audience, or engagement information.
- From publicly available sources where permitted by applicable law.
04
How We Use Information
EliteFrag may use personal information to:
- Provide, operate, maintain, and improve our website and services.
- Process payments, confirm orders, arrange delivery, and manage returns or exchanges.
- Verify identity, maintain accounts, save preferences, and personalize the shopping experience.
- Respond to questions, provide product support, and resolve order or delivery issues.
- Send transactional messages about purchases, accounts, policy updates, and service notices.
- Send promotional communications, including subscriber offers, where permitted and according to your preferences.
- Measure website performance, understand product interest, and improve navigation, content, and merchandising.
- Detect fraud, abuse, security incidents, prohibited activity, and violations of our terms.
- Comply with legal obligations, enforce agreements, establish or defend legal claims, and protect customers, EliteFrag, and others.
05
Cookies and Tracking
We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to keep the website functioning, remember settings, understand traffic, prevent fraud, measure campaigns, and support relevant advertising.
Cookie categories
- Essential: required for core functions such as checkout, account access, security, and fraud prevention.
- Functional: used to remember preferences and improve convenience.
- Analytics: used to understand visits, engagement, performance, and website improvements.
- Advertising: used to measure marketing and, where permitted, deliver or evaluate interest-based advertising.
Browser controls can block or delete cookies, but some features may not work correctly. Where required, additional consent or preference controls may be presented on the website.
06
How We Disclose Information
We may disclose personal information to:
- Commerce and infrastructure providers that host, operate, secure, and support our online store.
- Payment processors and fraud-prevention providers that authorize transactions and protect checkout activity.
- Fulfillment, warehouse, shipping, and delivery providers that prepare and deliver orders.
- Customer service providers that help respond to support requests and resolve order issues.
- Analytics, marketing, and advertising partners that measure performance or support campaigns, subject to applicable law and available choices.
- Professional advisers such as attorneys, accountants, auditors, insurers, and consultants.
- Authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, and the integrity of our services.
- Transaction participants in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business event.
07
Advertising and Analytics
EliteFrag may work with analytics and advertising partners to understand website use, measure campaign effectiveness, build audiences, and display advertising that may be more relevant to your interests.
EliteFrag does not sell personal information for money. However, certain disclosures of identifiers, device data, or internet activity to advertising partners may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may opt out of those activities.
Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control, as an opt-out request for the browser or device that sends the signal.
08
Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, meet legal obligations, and support the purposes described in this policy.
Retention periods vary based on the type of information, the relationship involved, legal requirements, operational needs, security considerations, and whether the information is needed for an active claim or investigation.
09
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, secure communications, service-provider reviews, fraud monitoring, and procedures for handling security incidents.
No website, network, transmission, or storage system can be guaranteed completely secure. You are responsible for protecting account credentials and should contact us if you believe your account or information has been compromised.
10
Children's Privacy
EliteFrag is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please submit a request through our contact page so we can review and address the matter.
Information Lifecycle
A practical path from collection to control.
Personal information moves through defined operational stages. Each stage supports a specific business purpose and is subject to appropriate access, retention, and privacy controls.
01
Collect
Information enters our systems through purchases, support requests, subscriptions, and website interactions.
02
Use and protect
Authorized systems and providers use information for orders, security, service, analytics, and permitted marketing.
03
Retain or delete
Information is retained for legitimate needs and removed, de-identified, or archived when appropriate.
Privacy Choices
Your rights and available controls.
Depending on where you live, you may have some or all of the rights below. We may need to verify your identity before completing a request, and certain legal exceptions may apply.
Know what we hold
Request confirmation and access to certain personal information we maintain about you.
Update inaccurate data
Ask us to correct personal information that is inaccurate or incomplete.
Request removal
Ask us to delete certain personal information, subject to legal and operational exceptions.
Receive a usable copy
Request certain information in a portable format where required by applicable law.
Limit targeted activity
Opt out of certain sales, sharing, profiling, or targeted advertising where those rights apply.
Withdraw permission
Withdraw consent for processing that relies on consent, without affecting earlier lawful processing.
How do I submit a privacy request?
Use the EliteFrag contact page and describe the right you want to exercise. Include enough information for us to identify your records, such as your name, order email, and relevant order number. Do not send full payment card information.
Can an authorized agent submit a request?
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of authorization and may also ask you to verify your identity directly.
Will EliteFrag discriminate against me?
EliteFrag will not unlawfully discriminate against you for exercising an applicable privacy right. Certain services may require information that is necessary to complete an order or provide the requested feature.
How do I manage marketing messages?
You may use the unsubscribe option in promotional emails. Transactional messages related to orders, accounts, security, or policy changes may still be sent when necessary.
11
California Privacy Notice
This section supplements the rest of the policy for California residents. During the preceding 12 months, EliteFrag may have collected the following categories of personal information: identifiers; customer records; commercial information; internet or electronic network activity; approximate geolocation; audio, visual, or similar information you submit; and inferences drawn from interactions and preferences.
These categories may be collected from you, your device, service providers, advertising partners, business partners, and public sources. They may be used for the business and commercial purposes described in this policy and disclosed to the categories of recipients identified above.
EliteFrag does not sell personal information for money. Certain advertising-related disclosures may be considered "sharing" under California law. California residents may request access, correction, deletion, or an opt-out of sale or sharing, subject to verification and legal exceptions.
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law, except as reasonably necessary to provide requested goods or services, process payments, prevent fraud, maintain security, or comply with law.
12
Notice of Financial Incentive
EliteFrag offers customers who successfully subscribe by email an automatic 15% sitewide discount. Participation is voluntary and requires the subscriber to provide an email address so we can enroll the subscriber, apply the benefit, and send marketing communications in accordance with the subscriber's preferences.
Material terms
- Benefit: an automatic 15% sitewide discount after successful email subscription. The benefit is not limited to a first order.
- Information involved: the subscriber's email address, subscription status, engagement information, and related transaction or preference data.
- How to join: submit an email address through an EliteFrag subscription form and complete any confirmation step presented.
- How to withdraw: unsubscribe through the option included in promotional emails. Withdrawal stops future promotional emails but does not affect lawful processing that occurred earlier.
- Estimated value: the value of subscriber information is reasonably related to the anticipated value of maintaining a direct customer relationship, communicating offers, measuring engagement, and improving products and services. The value may vary by subscriber and activity.
Selected promotional products may separately receive an automatic 20% discount when a promotion is active. That product promotion is not necessarily conditioned on joining the email subscription program.
13
International Data Transfers
EliteFrag operates from the United States and may use service providers in other locations. Personal information may therefore be processed in jurisdictions with privacy laws that differ from those in your place of residence.
Where required, we use appropriate safeguards or other lawful transfer mechanisms designed to protect personal information during international processing.
14
Third-Party Links
Our website may contain links to third-party websites, social platforms, or services. EliteFrag is not responsible for the privacy, security, content, or practices of those third parties. Review their privacy notices before providing personal information.
15
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, technologies, legal requirements, or business operations. The revised policy will be posted on this page with an updated effective date. Material changes may be communicated through additional notices when required.
Privacy Support
Questions or privacy requests.
For questions about this policy or to submit an applicable privacy request, contact EliteFrag through the page below. Please provide a clear description of your request and enough information for us to locate the relevant records.
Business
EliteFrag
Support Email
support@elitefrag.buzz
Support Phone
+1 (626) 330-5757
Business Address
9304 Terra Linda Dr, Elk Grove, CA 95624, United States